Privacy Policy
1. Introduction
Tala (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected, processed, and stored in compliance with the Protection of Personal Information Act (POPIA) (Act 4 of 2013) in South Africa and other applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, or interact with our services. By using our website, services, or purchasing our products, you consent to the terms outlined in this policy.
1. Information We Collect
Personal Information Provided:
Your name, contact details, payment info, delivery address, and health information (if you provide it voluntarily).
Automatically Collected Information:
IP address, device type, browser details, pages visited, and cookies.
From Third Parties:
Payment processors, marketing partners, or public sources (as allowed by law).
2. How We Use Your Information
We use your information to:
- Process orders, payments, and deliveries
- Communicate with you about orders, services, or promotions
- Improve our products and user experience
- F entrant legal obligations (e.g., fraud prevention)
- Send marketing communications (if you opt in)
3. Sharing Your Information
We only share data with:
- Service providers (e.g., couriers, payment gateways)
- Authorities (if legally required)
- In business transfers (e.g., mergers)
We never sell your personal information.
4. Data Security & Retention
We use secure technologies to protect your data, but we cannot guarantee absolute security online. We retain your information only as long as needed for legal, operational, or service purposes, after which it is deleted or anonymised.
5. Your Rights Under POPIA
You have the right to:
- Access your information
- Request corrections
- Request deletion (in certain cases)
- Object to processing (e.g., for marketing)
- Withdraw consent
To exercise your rights: Email us at Support@talahealth.co.za
6. Cookies
We use cookies to enhance your browsing experience. You can adjust cookie settings in your browser at any time.
7. External Links
Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.
8. Marketing Communications
If you opt in, we may send you updates or promotions. You can unsubscribe anytime through the link provided in our emails.
9. Changes to This Policy
We may update this policy from time to time. Updates will be posted here with the new effective date. We encourage you to review it periodically.
10. Contact Us
Questions or concerns? We’re here to help:
Email: support@talahealth.co.za
Phone: +27 (0)12 347 8497
Address: 454 Koedoesnek Avenue, Waterkloof Ridge, Pretoria, South Africa